Return and Exchange Conditions

I Want to Get Information About My Refund Process

In the sales made from our Internet Store (sales with distance contracts), consumers have the right to return the product by rejecting the goods in all products without assuming any legal and criminal responsibility and without any justification within 14 days from the date of receipt. Only evening dresses have a security label. If this label is severed and used-destroyed products cannot be refunded or exchanged.

How Many Days After My Refund Reaches You My Refund Card Will Be Credited?

After we receive your returned products, your products are examined in the order of the transaction following the acceptance process. Your refund amount will be paid to you within 3 business days after your return products reach us. The refund of your refund will be refunded according to the payment method (in advance / installment) you made when you placed an order on our site. Since the return transactions are carried out by automated systems, the refund is concluded according to the payment type of the order you have created in the system. If the installment payment method is used in the orders, in return installments; If the advance payment method is used, the refund is refunded to the card in advance.

Where is my return address?

Durukal Tekstil Turizm İnşaat Sanayi ve Ticaret LTD. ŞTİ Halide Edip Adıvar Mah. Tanyolu Sk. No:6 A Şişli - Istanbul / TURKEY

With Which Shipment Will I Send My Return?

You can send your shipment to the return address by DHL cargo. All products in are offered for sale with Durukal Tekstil Turizm İnşaat Sanayi ve Ticaret LTD. ŞTİ guarantee.

In case of returns and exchanges, the shipping fee belongs to the customer

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